DANIEL PORTEOUS | 234-564-0221 | Salem, OH 44460


Adaptable IT Administrator with 10 years leading effective and efficient support teams. Skilled at enhancing and replacing outdated and inefficient support policies and technologies. Expert at hands-on service for demanding projects. Dedicated to providing first-rate support experiences.


  • Performance improvements
  • Computer systems installation
  • Network security management
  • Disaster recovery procedures


IT Manager

Kufleitner CDJR | Columbiana, OH
03/2013 - Current
  • Devised implementation plans, including cost-benefit and ROI analyses.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Planned, purchased, installed and maintained MAN and LAN systems.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.

IT Administrator

Salem Computer Center | Salem, OH
07/2009 - 03/2013
  • Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
  • Spearheaded automation of several system administration functions, reducing required billable hours of intervention.
  • Created manuals and other documentation for use in new employee training classes.
  • Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
  • Supervised configuration of local area network, wide area network and corporate Internet system, maintaining network efficiency during upgrades.

Sales Associate

RadioShack | Alliance, OH
06/2004 - 10/2010
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Negotiated and closed deals with minimal oversight.